Metrics

Explore our collection of definitions about metrics below.

• [Delivery Measurements]

  Delivery measurements are the quantitative and qualitative indicators used in project management to assess whether project outputs, work products, and intended benefits are completed and delivered according to agreed...

• Customer Satisfaction

  Customer Satisfaction is the degree to which a project's deliverables, processes, and stakeholder interactions meet or exceed the expectations of the customer who commissions, funds, uses, or benefits from the project...

• Cost of Quality

  Cost of Quality is the total cost incurred over the life of a project or product to prevent nonconformance to requirements, appraise conformance, and respond to failures. In project management, it combines the cost of...

• Cost Performance Index

  Cost Performance Index, abbreviated as CPI, is an earned value management metric that measures the cost efficiency of project work by comparing the value of work completed to the actual costs spent. A CPI of 1.0...

• Cost Variance

  Cost variance is a key earned value management metric that quantifies the difference between the earned value of completed work and the actual cost incurred. In project management, cost variance is calculated as CV =...

• Contingency Reserve

  A contingency reserve is the amount of time or money allocated within the project baseline to respond to identified risks that may or may not occur. It is tied directly to the risk register and enacted through planned...

• Combined Burn Chart

  A combined burn chart is a project progress visualization that plots completed work, remaining work, and total scope on a single time-series graph. It combines the downward focus of a burndown chart with the upward...

• [Communication Channels]

  Communication channels are a core project management metric representing the total number of potential pathways for information flow among stakeholders. The standard formula is n(n-1)/2, where n is the number of...

• Burndown Chart

  A burndown chart is a visual tool in Agile project management that displays the amount of work remaining in a sprint or iteration against the time available. The vertical axis tracks outstanding work, typically...

• Business Value Measurements

  Business value measurements are systematic methods and criteria used in project, program, and portfolio management to assess the worth of an investment’s outputs and outcomes in terms meaningful to the organization....

• Benefit-Cost Ratio

  The Benefit-Cost Ratio (BCR) is a financial metric used in project portfolio management to evaluate the economic viability of an initiative. It quantifies the relationship between the total expected benefits and the...

• Budget at Completion

  Budget at Completion (BAC) is the total authorized budget for all project work defined in the scope baseline. In earned value management, BAC serves as the cost performance measurement baseline against which actual...

• Actual Cost Compared to Planned Cost

  Actual cost compared to planned cost is the fundamental financial comparison in project management, directly contrasting real expenditures against the budgeted baseline. It serves as the basis for calculating cost...