Skip to main content

Conflicts management

The following article is a sample from the full BVOP™ Ultimate Guide and is part of the preparation for the BVOP™'s modern Agile Human Resources Management Professional Certification Program.

While conflicts may result in improved outcomes of an effort, they may be a reason for drops in motivation, waste of time and resources, people leaving the organization, or negative organizational image.

The Business Value-Oriented People Management (BVOPPM) office needs to manage the conflicts and to reduce their negative aspects and creates a positive outcome to some degree.

Conflicts management activities may include:

  • Identifying the parties
  • Identifying the issues that cause the conflict
  • Sharing concerns
  • Cooperation
  • Conceding
  • Agreements
  • Accepting
  • Post-conflict support

Identifying the parties

Identifying the parties may include:

Which specific individuals are involved in the conflict

Conflicts may involve more than two individuals. All of them need to be identified and informed about the conflict, and a session with the BVOPPM office representatives needs to be scheduled.

The roles of the individuals in the organization

Identifying the roles, positions, responsibilities, skills and other attributes that may provide information about the parties involved in the conflict

The context of the individuals

The context of the parties may provide an initial understanding of the conflict.

Identifying the issues that cause the conflict

Identifying problems may require interviewing the parties directly and investigating problems, emotions, tasks, or events. The root cause of the conflict must be understood.

Sharing concerns

Sharing concerns needs the participation of everyone involved in the conflict. Concerns and feelings are clearly stated. BVOPPM office representatives listen and collect the shared information.

Cooperation

The BVOPPM office representatives need to define the steps necessary for the cooperation from each party and a statement of how the BVOPPM office may assist in cooperation between the parties.

Each party shares their needs, demonstrate possible outcome, or requests specific support from the other party. All parties cooperate on finding possible solutions.

Conceding

Each party needs to understand the possible solutions, the advantages, and disadvantages of them, how the conflict affects the other parties and the organization, and the common business goals. Understanding mistakes or emotions is needed before the parties officially agree on their mistakes, proposed solutions, and a general understanding of the conflict.

Agreements

Everyone involved in the conflict officially agrees on the solutions.

Accepting

Deeper accepting others' solutions, skills, competence, and emotions is a slow process that may require time. The parties and the BVOPPM office representatives may schedule further sessions where the general acceptance is discussed.

Post-conflict support

The BVOPPM office monitors the conflict topics and individuals after the conflict is resolved if this is needed and approaches them with advice and support.

Conflicts Management in Human Resources and Project Management
Comments of our guests
  1. Paul R.
    If conflict management is done regularly and adequately by human resources, the productivity of the teams will be much higher. It's so simple. I do not know why this practice is not applied regularly to serious companies. Something very serious must happen to pay attention to the problem. It's unfortunate how lazy the employees of HR departments are always. Even more insulting is that no one ever controls them, no inspection, no feedback. As an employee, there is no one to complain about. I strongly support these practices. Let more people pay attention to these topics.
Author

Web site
Your Comment
 

The BVOP Certificates

Certified Chief Executive

The BVOP Chief Executive is the core driver of the Business Value-Oriented Principles and the most advanced figure and leads the interest of the organization.

Get Certificate $1290   $720

Certified Program Director

The BVOP Program Director manages the entire Program Management Office and possess exceptional expertise and applies strategies.

Get Certificate $720   $490

Certified Agile Director

The BVOP Director is the most advanced and important role inside Agile products and services-based organizations.

Get Certificate $440   $220

Certified Project Manager

The BVOP Project Manager is an advanced and competent business, product, and technical role and a key factor for the success of the projects.

Get Certificate $280   $130

Certified Product Manager

With the advancing design, development, technical, and business knowledge, the BVOP Product Manager is a master role and decision-maker for the products.

Get Certificate $280   $130

Certified Product Owner

Responsible and skilled BVOP Product Owners balance both business and technical needs using Agile approaches and provide business value for products.

Get Certificate $180   $90

Certified Scrum Master

The BVOP Scrum Master role combines skills, Agile thinking, and project management practices to enchant processes, teams, and stakeholders.

Get Certificate $140   $70

Certified Human Resources Manager

People are the greatest assets of any organization. Balancing the people and organization needs

Get Certificate $140   $70