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Program stakeholders management

The following article is a sample from the full BVOP™ Ultimate Guide and is part of the preparation for the BVOP™'s modern Agile Certified Project Manager Program.

Stakeholders are considered to be individuals, a group of individuals, and all other internal and external parties to the organization that may influence the program or be influenced by its realization positively or negatively.

Stakeholders generally expect a positive result from the program, its projects or parts of the projects.

They may provide valuable input for the program and projects at the early stages or during the program realization.

Stakeholders may be the main source of defining program and projects scope and requirements.

Stakeholders can be investors or their representatives, other external parties, clients, partners, authorities, internal organizational members.

Program stakeholders management may include:

  • Identifying stakeholders
  • Analyzing stakeholders
  • Stakeholders engagement

Identifying stakeholders

Identifying stakeholders may include collecting stakeholders' names, contacts information, the possibility of influencing the program, influence and authority levels.

Analyzing stakeholders

Analyzing stakeholders may include understanding their needs, expectations, interest, competency, concerns.

The BVOP suggest that analyzing the validity of the stakeholders' input during stakeholders engagement may be needed. The information they provide may not be validated against organizational, business, or market needs. Program, project and product management roles are responsible for validating stakeholders' input.

Stakeholders may have a different interest level. They may have high or low interest in a program, project, and initiative. Their willingness for collaboration may also vary.

Unmanaged and dissatisfied stakeholders or such with low interest may be considered as a major risk for disturbing the program or projects success.

Stakeholders engagement

Stakeholders engagement is important for the program and projects realization and it may relate to:

  • Establishing trust between stakeholders and program and project management
  • Establishing and maintaining transparency of information, risk, and outcomes
  • Persuading them in providing accurate, adequate and timely information and assistance
  • Communicating the right information
  • Consulting or interviewing
  • Presenting information and projects outcomes
  • Negotiations
Program stakeholders management. Identifying and Analyzing Stakeholders.
BVOP Community Reviews
  1. Amanda Gonzalez, BVOP Human Resources Manager

    Program stakeholders management is the most difficult activity in the context of project and program management practices. Knowledge of multiple management practices, principles, methodologies, and rules does not always help.

    It's work with people, and people are unpredictable. They have emotions, they keep secrets. They do not always share their thoughts and always expect much more than what they say. The results do not satisfy them and they express their displeasure.

    Stakeholders management practices require additional attention and incorporation of people, staff and business individuals communication principles.

    Cultural differences have an impact. The job position is also very important. Sometimes people abuse others.

    Stakeholders can be different parties involved in a project or an entire program in one way or another.

    At the program level, stakeholders will most often mean top management, partner organizations, clients, investors. From time to time, you will need consultations and discussions with team leaders.

    I can advise readers of The BVOP Ultimate Guide, when they get their certificate and start participating in real projects and programs, to keep in mind that stakeholders management will be a difficult task and they will be very disappointed at the beginning. You may need training in communication practices, emotional intelligence, and listening skills. These are quite different from the management sphere in general, but you will benefit from these new useful skills.

Comments of our guests
  1. Donovan Thomas
    To deal with your stakeholders, you need to express your determination and you need to be convincing. Show respect, rigor, adequacy, as much professionalism as possible. Improvize. Otherwise, they will not take you seriously. If your stakeholders are not fully involved in the project, you are doomed to failure. And you are responsible for the failure.
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