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Emotions management

Emotions management in Human Resources and People management

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Emotions management in Human Resources and People management

The following article is part of the self-preparation for the modern BVOP® Human Resources Management Professional Certification program.

Emotions are related to the subjective perception of people’s surroundings and their behavior and opinions towards it. They may change based on the current context of the environment or past experiences.

    The basic emotions of humans may be listed as happy, excited, tender, scared, angry, and sad. They can be split into positive and negative.

    People make decisions based on their emotions all the time, and there may be a case where these decisions may not be positive, productive, or lead to a common good.

    The Business Value-Oriented People Management (BVOPPM) office establishes emotions management strategies for situations like:

    • Emotions cause a drop in productivity.
    • Emotions may cause bad decisions making.
    • Conflicts between people that lead to negative outcomes.

    The BVOPPM office may organize staff training practices and sessions, as well as similar activities that can deliver positive and productive results within the organization.

    Comments from the BVOP™ community on “Emotions management”

    Vasilisa Rutskaya

    Managing employee emotions is an unfamiliar practice for thousands of companies on a global scale. But they all do not realize the need for guidance for their employees.

    Unmanaged emotions can be a serious impediment to implementing companies' projects. Emotions can cause team breakdown, drop in motivation, increased tensions and conflicts.

    Managing emotions is an advanced skill. Do not make hasty conclusions that you can easily and quickly handle this activity.

    First, you need to get to know your employees. Higher management and human resources representatives very often do not even know their employees.

    This is the first step you need to take. Then you have to get to know their emotions, problems, joys, dreams, and goals. Only then can you make timely steps to “management”.

    Comments on “Emotions management in Human Resources and People management”

    1. Scott Samuel

      I am very interested in how many companies in the world are implementing true management of employees' emotions. To do this, human resources must be competent and experienced enough to work with people. A solid experience in psychology is needed. So far I have not worked in a company that a human resources manager can handle the emotional problems of employees. I strongly hope these practices can be applied in real life by more professionals.

    2. BVOP

      The management of employee emotions is an important aspect of employee well-being and job satisfaction. While not all companies may have dedicated resources for this, there are certainly many organizations that are implementing emotional intelligence practices in their workplaces. Human resources departments and managers can play an important role in promoting emotional well-being in the workplace. This can include providing resources and support for employees who may be experiencing stress or other emotional challenges, promoting work-life balance, and creating a positive and inclusive work environment. In addition to human resources, many companies also offer employee assistance programs (EAPs) that provide counseling and other support services to employees. These programs can be helpful in addressing emotional issues that may be impacting job performance or overall well-being. It is important to note that while HR professionals may have some knowledge of psychology and emotional intelligence, it is not necessary for them to be experts in this area. However, it is important for them to be empathetic and responsive to the needs of employees, and to work collaboratively with other departments and resources as needed to support employees' emotional well-being. Overall, while not all companies may have formal programs or dedicated resources for managing employee emotions, there are certainly many organizations that are taking steps to promote emotional intelligence and support the well-being of their employees.

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