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Emotions management

Emotions management in Human Resources and People management

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Emotions management in Human Resources and People management

The following article is part of the self-preparation for the modern BVOP® Human Resources Management Professional Certification program.

Emotions are related to the subjective perception of people’s surroundings and their behavior and opinions towards it. They may change based on the current context of the environment or past experiences.

    The basic emotions of humans may be listed as happy, excited, tender, scared, angry, and sad. They can be split into positive and negative.

    People make decisions based on their emotions all the time, and there may be a case where these decisions may not be positive, productive, or lead to a common good.

    The Business Value-Oriented People Management (BVOPPM) office establishes emotions management strategies for situations like:

    • Emotions cause a drop in productivity.
    • Emotions may cause bad decisions making.
    • Conflicts between people that lead to negative outcomes.

    The BVOPPM office may organize staff training practices and sessions, as well as similar activities that can deliver positive and productive results within the organization.

    Comments from the BVOP™ community

    Vasilisa Rutskaya

    Managing employee emotions is an unfamiliar practice for thousands of companies on a global scale. But they all do not realize the need for guidance for their employees.

    Unmanaged emotions can be a serious impediment to implementing companies' projects. Emotions can cause team breakdown, drop in motivation, increased tensions and conflicts.

    Managing emotions is an advanced skill. Do not make hasty conclusions that you can easily and quickly handle this activity.

    First, you need to get to know your employees. Higher management and human resources representatives very often do not even know their employees.

    This is the first step you need to take. Then you have to get to know their emotions, problems, joys, dreams, and goals. Only then can you make timely steps to “management”.

    Comments of our guests
    1. Scott Samuel
      I am very interested in how many companies in the world are implementing true management of employees' emotions. To do this, human resources must be competent and experienced enough to work with people. A solid experience in psychology is needed. So far I have not worked in a company that a human resources manager can handle the emotional problems of employees. I strongly hope these practices can be applied in real life by more professionals.
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